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HP uses artificial intelligence to transform its customer support experience

Infusai Admin – Thu, 18 Feb 2021 02:30:00 GMT – 0

HP Inc. handles 600 million technical support contacts each year and they want to make each one a satisfying experience for the customer.

They built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service to streamline the process. This video explains how.

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